FAQ
Find answers to frequently asked questions
What is the difference between an app and a package?
An app is a single product. A package is a bundle of multiple apps at a discounted price.
Read more
Can I place an order as a business with VAT ID?
Yes, enter your VAT ID when ordering. The invoice will be issued without VAT.
Read more
Is there a minimum order value?
No, there is no minimum order value. You can order individual products.
Read more
How can I change my notification settings?
In your account under 'Settings' you can manage your notifications.
Read more
Are my payment details secure?
Yes, all payments are processed via PCI-DSS compliant payment providers. Your data is not stored with us.
Read more
How do I contact the data protection officer?
Send an email to datenschutz@joeldigitals.com for all data protection inquiries.
Read more
Can I change an order after placing it?
Yes, as long as the order has not been processed yet. Contact us as soon as possible.
Read more
What is the difference between a trial version and the full version?
Trial versions are limited in functionality or time. The full version offers all features without restrictions.
Read more
Do you offer international shipping?
Yes, we ship physical products internationally. Shipping costs vary by destination.
Read more
What do the stock level indicators mean?
We indicate whether a product is in stock, low stock, critical, or out of stock.
Read more