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FAQ

Find answers to frequently asked questions

102 results found

What is the difference between an app and a package?

An app is a single product. A package is a bundle of multiple apps at a discounted price.

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Can I place an order as a business with VAT ID?

Yes, enter your VAT ID when ordering. The invoice will be issued without VAT.

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Is there a minimum order value?

No, there is no minimum order value. You can order individual products.

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How can I change my notification settings?

In your account under 'Settings' you can manage your notifications.

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Are my payment details secure?

Yes, all payments are processed via PCI-DSS compliant payment providers. Your data is not stored with us.

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How do I contact the data protection officer?

Send an email to datenschutz@joeldigitals.com for all data protection inquiries.

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Can I change an order after placing it?

Yes, as long as the order has not been processed yet. Contact us as soon as possible.

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What is the difference between a trial version and the full version?

Trial versions are limited in functionality or time. The full version offers all features without restrictions.

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Do you offer international shipping?

Yes, we ship physical products internationally. Shipping costs vary by destination.

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What do the stock level indicators mean?

We indicate whether a product is in stock, low stock, critical, or out of stock.

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