Can I change an order after placing it?
Answer
If you want to change an order after placing it (e.g. address, product), please contact us as soon as possible by email or via the contact form. As long as the order has not been processed or shipped yet, we can make changes. Orders that have already been shipped cannot be changed.
More Details
Below you will find detailed background information and practical tips related to this question.
Order and Delivery Process in Detail
If you want to change an order after placing it (e.g. address, product), please contact us as soon as possible by email or via the contact form. As long as the order has not been processed or shipped yet, we can make changes. Orders that have already been shipped cannot be changed.
Order Status
You can check the status of your order at any time in your account under 'My Orders'. When shipped, you will receive an email with a tracking link.
Delivery Times
Digital products: approx. 2 business days. Physical products: 2–5 business days within Germany. International deliveries may take longer.