What happens if a payment fails?
Answer
If a payment fails (e.g. due to insufficient funds or incorrect credit card details), you will receive an immediate notification by email. You can try again by logging into your account and accessing the order. Pending orders are automatically cancelled after 7 days.
More Details
Below you will find detailed background information and practical tips related to this question.
Payment Methods Overview
If a payment fails (e.g. due to insufficient funds or incorrect credit card details), you will receive an immediate notification by email. You can try again by logging into your account and accessing the order. Pending orders are automatically cancelled after 7 days.
Security of Your Payment Data
All payments are processed through PCI-DSS certified payment providers. Your complete payment data is not stored on our servers. All transmission occurs via encrypted connections (SSL/TLS).
What happens after payment?
After successful payment, you will immediately receive a confirmation by email. For prepayment by bank transfer, the order will be processed upon receipt of payment. If you encounter payment issues, please contact our support.