How long does a refund take?
Answer
After your cancellation or refund has been approved, the repayment will be made within 5–10 business days. The duration depends on the payment method used: PayPal and credit card payments are usually processed faster than bank transfers. You will receive a confirmation email once the refund is complete.
More Details
Below you will find detailed background information and practical tips related to this question.
Cancellation and Returns in Detail
After your cancellation or refund has been approved, the repayment will be made within 5–10 business days. The duration depends on the payment method used: PayPal and credit card payments are usually processed faster than bank transfers. You will receive a confirmation email once the refund is complete.
Return Process
- Contact us by email or contact form.
- You will receive return instructions and possibly a return label.
- Send the goods back within 14 days.
- The refund will be made within 5–10 business days upon receipt.
Exceptions
For digital products that have already been downloaded or activated, cancellation is excluded. For physical products, you bear the return shipping costs.