How can I report a bug?
Answer
If you have found an error in one of our apps or on the website, we appreciate your report. Please describe the error in as much detail as possible: which app/page, which operating system, which browser, what steps lead to the error? Attach screenshots if possible. This helps us reproduce and fix the issue quickly.
More Details
Below you will find detailed background information and practical tips related to this question.
Support Options Overview
If you have found an error in one of our apps or on the website, we appreciate your report. Please describe the error in as much detail as possible: which app/page, which operating system, which browser, what steps lead to the error? Attach screenshots if possible. This helps us reproduce and fix the issue quickly.
How to Reach Us
- Email: support@joeldigitals.com
- Contact form: via our website
- Ticket system: in your account
- Phone: during business hours
Support Hours
Our support is available Monday to Friday, 9:00 AM to 6:00 PM. Inquiries received outside these hours will be processed on the next business day.