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Can I cancel my order?
Answer
You have the right to cancel your order within 14 days without giving any reason. For digital products that have already been downloaded, cancellation is excluded. Contact us via email or the contact form to initiate a cancellation.
Detailed Information
More Details
Below you will find detailed background information and practical tips related to this question.
Cancellation and Returns in Detail
You have the right to cancel your order within 14 days without giving any reason. For digital products that have already been downloaded, cancellation is excluded. Contact us via email or the contact form to initiate a cancellation.
Return Process
- Contact us by email or contact form.
- You will receive return instructions and possibly a return label.
- Send the goods back within 14 days.
- The refund will be made within 5–10 business days upon receipt.
Exceptions
For digital products that have already been downloaded or activated, cancellation is excluded. For physical products, you bear the return shipping costs.