Joel Digitals Expands Its Support: Meet Lena, Our New AI Assistant Available by Phone!

We’re expanding our customer support! A new support phone number is now available. Call +49 711 93965594 to reach Lena, our AI-powered support and sales assistant, for help with questions about our shop and services.

A new way to contact our support team

At Joel Digitals, we want to do more than develop digital products. We also want to provide reliable assistance when questions or problems arise. That’s why we’re expanding our support offering with an additional contact option: our new support number, +49 711 93965594, is now available.

Lena, our AI-powered support and sales assistant, will help you navigate our offerings and address common questions and concerns.

How can Lena help you?

Lena can assist with questions and requests relating to our online shop and services, including:

• Shop support: Guidance and assistance with problems encountered while using our shop.

• Orders and refunds: Help with questions about the ordering process and refund requests.

• Questions about our services: Initial information about Joel Digitals products and services.

• Reporting problems: Helping us collect information about issues so that we can review them and, where appropriate, resolve them.

Please keep in mind that Lena is an AI assistant. While she can help you with your request, some cases may require further review by our team. Refund requests and technical issues, in particular, may need additional processing.

We take reported issues seriously

For us, good support means more than simply answering questions. When you report errors, difficulties with our shop or other problems, we review the information provided and work to resolve confirmed issues.

Your feedback helps us continuously improve our products, shop and processes. The more clearly you describe a problem, the easier it is for us to understand what happened and investigate it.

Please do not share passwords or unnecessary confidential payment information when contacting support.

Our goal: A better support experience

With Lena, we want to offer you another convenient way to get in touch with Joel Digitals. At the same time, we’re committed to reviewing reported problems and continuously improving our services.

Have a question or need to report an issue?

📞 New support number: +49 711 93965594

We appreciate your feedback and look forward to supporting you even better.

Joel Digitals – Smart. Digital. Reliable.